Frequently Asked Questions
SHIPPING
What Delivery/Shipping Methods Are Available?
Deliveries Within Lagos is often done by our courier partners and our dispatchers often take within 3-5days to complete the deliveries. Deliveries to far flung areas such as Ikorodu, Ibeju-lekki, and Yanoba/Tradefair might take longer and will attract a separate fee unless the customer chooses to use an alternative method to complete the delivery.
Deliveries outside Lagos is done through our external shipping companies via waybill and often takes 7-14 working days to complete. At this moment, we do not offer deliveries to personal addresses outside Lagos State. Customers will have to pick up at the appropriate stations.
Deliveries outside Lagos is done through our external shipping companies via waybill and often takes 7-14 working days to complete. At this moment, we do not offer deliveries to personal addresses outside Lagos State. Customers will have to pick up at the appropriate stations.
Do You Ship Internationally?
Yes we ship Internationally. Shipping fees are calculated based on an estimated rate by EMS. For all orders outside Nigeria, kindly contact support via LIVE CHAT or Whatsapp for a more accurate shipping fee or contact us to suggest a preferred logistic company you will like to have your orders shipped through.
How Long Will It Take To Get My Package in My Country?
Packages Shipped through EMS, DHL and FEDEX via Airfreight often takes from 5-14 days to arrive at country of destination. For private logistic companies, it might take longer because most of them use sea freights to ship out. Kindly note that we will use the best and safest options available to ship your items so that it gets to you in record time.
PAYMENT
What Payment Methods Are Accepted?
For local transactions, we accept direct bank transfers, debit/credit cards, USSD, and internet Banking options.
For international transactions we accept Credit and Debit Cards including Visa cards and Master Card, American Express, and Apple Pay.
For international transactions we accept Credit and Debit Cards including Visa cards and Master Card, American Express, and Apple Pay.
Are My Transactions Safe?
Of course they are! We use Paystack; the safest and most reliable payment gateway for all transactions on this site. Additionally, all transactions are protected by an end-to-end server based encryption and your card details are not saved on our servers or on Paystack's.
Order & Returns
How do I place an Order?
It is easy! Add all you want to your cart and proceed to checkout. Put in your billing address, correct names and a functional email and phone number then proceed to payment. Once we receive your payment, we will begin processing your order immediately.
How Can I Cancel Or Change My Order?
You can cancel your order or change its status anytime! Just login to your dashboard and go to "Orders". From there you'll see all your orders and current status and can proceed to cancel or change them at any given time.
NOTE: That you can only cancel an order that has not been shipped/delivered. Before cancelling, contact Support to know if it has been sent out for Delivery/shipping.
NOTE: When you cancel an order already paid for but yet to be sent out for shipping, a 3% fee will be deducted from the total amount to be refunded. This 3% is the transaction charges collected by our payment processor.
NOTE: That you can only cancel an order that has not been shipped/delivered. Before cancelling, contact Support to know if it has been sent out for Delivery/shipping.
NOTE: When you cancel an order already paid for but yet to be sent out for shipping, a 3% fee will be deducted from the total amount to be refunded. This 3% is the transaction charges collected by our payment processor.
Do I need an account to place an order?
How Do I Track My Order?
We have made it very easy for you to track your order. We constantly update the progress of your order on our system so that you can view every process as it is being fulfilled.
To track your order, simply click on "Track Order" at the bottom header of the homepage. Input your order ID and billing email to see the delivery progress of your item.
To track your order, simply click on "Track Order" at the bottom header of the homepage. Input your order ID and billing email to see the delivery progress of your item.
How Can I Return a Product?
Yes you can but there are conditions. Kindly read more on our Refund and Return Policy.